Management and Recovery of Rent Arrears - CPD Certified
Online course, checkpoint at the end of each module, certificate when complete, 12 months unlimited access
The National Training Academy Ltd
Summary
- CPD Certificate - Free
- Tutor is available to students
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Overview
There will be occasions when, despite earlier work, a tenant is accruing rent arrears and the focus moves to recovery. This stage in the process requires a different approach and new skills to achieve the twin objectives of recovering arrears and sustaining tenancies. Securing a positive outcome takes more than a well designed and implemented escalation policy: the combination of both soft and technical skills sits at the heart of success
Module 1. Arrears case management – The road to recovery
Module 2. Arrears case management – Putting policy into practice
Module 3. Arrears case management – Negotiation skills
Module 4. Arrears case management – Questioning techniques
Module 5. Arrears case management – Legal action
Is this course right for me?
This Management and Recovery of Rent Arrears course focusses on:
- How to maximise arrears recovery
- How to use effective sales, negotiation and influencing techniques
- Working with tenants with multiple debts
- Key characteristics of good information management systems
- A comprehensive guide to the legal process and arrears recovery.
Course media
Description
Summary
This is an online course, if you order through Reed (this site) you will receive an email confirming your booking. Once we receive notification from Reed, we will email you a link with instructions to create your account and unlock your chosen course.
The training is accessed through a web browser, there will be a learner file which you can download and complete as you progress through the course. If you need tutor support you can email your question to the tutor.
How it works
The key topics for this course have been broken down into lessons, each lesson dealing with a specific area of the overall subject. Each one has clearly set learning outcomes and assessment criteria.
You can progress through the course at your own pace. If you need to leave the course, it will remember where you left off, so when you return there is no need to repeat steps. We often include external links, videos, webpages, downloads, which provide excellent resource files.
At the end of each lesson is a knowledge checkpoint, you will need to achieve more than 75% to pass the lesson, which then unlocks the following lesson. Upon completion of the final lesson your certificate will be unlocked. You can save this as a PDF to your computer or simply print it off.
When
The course is self-paced so you decide at what pace the training goes. You will have 12 months access to the course and can revisit it as many times as you need.
Who is this course for?
This course is for officers, team leaders and managers with income management/revenue protection responsibilities.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
CPD Certificate
Digital certificate - Included
Reviews
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
